| Communicating
with Your Customers Behaviour breeds
behaviour. Helpful behaviour will have a direct impact on a customer’s sense of
satisfaction. A genuinely committed customer friendly attitude will enable an
organisation to develop rapport with its customers and exceed their expectations.
Communicating with Your Customers will develop the essential communication
skills necessary for success Key
issues covered
Self-awareness
and the impact of behaviour on others Roles,
relationships and communication Creating
a positive impression - Using an appropriate behaviour style Assertive
verbal skills for dealing with difficult situations
Using active
listening skills
Providing
good service in anybody’s language |