Developing Effective Communication Skills

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Developing Effective Communication Skills

More than 70% of problems in organisations have little to do with strategic planning or finance, but rather with poor interpersonal communication.

When people fail to understand how they and others behave and fail to recognise the impact of their actions on others the potential for misunderstanding and conflict to develop rapidly increases.

This programme is designed to provide an opportunity for people to reflect on their communication style, the impact this has on work relationships and to explore a range of techniques to improve their effectiveness.

The objectives and course content can be adapted to meet the specific objectives and requirements of individuals or groups.

Course Objectives

Increase self-awareness and understand its impact on relationships.
Recognise the role Emotional Intelligence plays in enhancing communication and in turn management and leadership capability.
Increase understanding of behaviour styles and their effect on communication
Improve the ability to build rapport and develop an empathic approach
Develop improved listening skills and a more effective influencing style

The course will cover:

Identifying and developing emotional competencies
Exploring bear traps and managing inner conversations
Improving relationships using Transactional Analysis
Recognising and using positive behaviour styles
Exploring the impact of assertive verbal skills
Using confident body language to create a positive impression
Defining frames and their impact on communication
Getting the whole picture - developing listening and questions skills
Developing effective influencing techniques

Please contact us for further details CLICK HERE

Please see also:

Customer Service Courses

Developing Confident Presentation Skills - Presenting with Confidence

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