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Dealing
with Difficult People
Difficult
people exist in all walks of life; they can be people with behaviour or attitude
problems, time wasters or people who do not like change. It is useful to learn
a few techniques to help you manage them with confidence.
But
we also need to reflect on self. Do you regularly experience difficulty with the
same type of person or actions? Do you recognise that you have hot buttons that
are easily pushed? You are not alone. We all do, the key is to acknowledge them
as bear traps and learn to manage them.
This
course is designed to help you understand how you react to people and how you
can exercise choice in your responses. It is a very practical course and will
be based on situations you may find yourself in. It will help you to read situations
quickly, seek cooperation and settle disputes more easily.
The
objectives and course content can be adapted to meet the specific objectives and
requirements of individuals or groups
Course
Objectives
At the end of this course
you will:
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